The freedom to concentrate on what you do best
We are Credit Management Specialists. Over 90,000 clients annually, entrust us to help them with a range of their credit management operations. This allows them to focus on the activities which are core to the running of their business and provides them with a cost effective solution to their credit management needs.
One of the biggest worries for any organisation when outsourcing their credit management is that of client retention. Intrum Justitia has many long standing relationships with clients as testament to our ability to maintain clients’ relationships through our professionalism and understanding of their issues.
People you can relate to
Over 85% of our clients renew their agreements with us when they expire. This is an enviable rate in the industry but we do not rest on our laurels. We are continually looking at ways in which we can improve our services to our clients.
As Investors in People, we are focused on providing the highest quality support to our employees in terms of training and development. But more than this, much of our success revolves around not forcing “square pegs into round holes”. Where employees display particular strengths and interests, they are allowed to pursue those – this benefits us and ultimately our clients.
A strategy of continuous improvement
We are continually looking at ways in which we can improve our service to clients and this includes investment in the latest technologies and systems.
We use the latest Predictive Dialler (PDS) which provides a number of telephony and blending capabilities to help us maximise call centre effectiveness.
Our IT systems allow us to offer efficient and effective campaign management which, together with improved financial controls and transparent and visible audit trails, demonstrates that we are always in control.
Our philosophy is to turn debt into opportunity
Our contacts with debtors are driven by finding solutions rather than finding fault. We treat debtors with the respect they deserve as people and as a valuable target group. Our sophisticated mix of consumer and market information puts us in a better position than anyone else to solve cash-flow problems in a way where everyone wins.
Everyday, all day, we live our motto: Better business for all.