Frequently Asked Questions
Most asked questions
Normally we will issue you with a pre-printed invoice as part of the reminder letter, however, there are a number of options open to you in terms of payment methods. More details are contained on the back of the letter. One of our customer advisers will also be able to advise you further if you choose to contact us
If you do not recognise the account we have written to you about please contact us and we will investigate.
You can change the payment date either by logging into the portal or contacting us directly
We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders and goods and service-providers.
When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.
Please contact us to talk this through with one of our customer service representatives.
This is because you probably have an unpaid bill and the company you owe money has asked Intrum to collect the debt owed. The first thing to remember is not to panic. It is a logical step for a creditor to use a firm such as Intrum to collect overdue accounts. We want to solve the payment problem in an amicable way without the need for legal proceedings.
Who is Intrum?
We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders and goods and service-providers.
When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.
Please contact us to talk this through with one of our customer service representatives.
This is because you probably have an unpaid bill and the company you owe money has asked Intrum to collect the debt owed. The first thing to remember is not to panic. It is a logical step for a creditor to use a firm such as Intrum to collect overdue accounts. We want to solve the payment problem in an amicable way without the need for legal proceedings.
Your details are sent to us from your creditor in respect of your account. They send contact details and further information concerning the payment of any debts owed. This information is kept in the strictest of confidence. You can read more about our privacy- and data protection policies here.
Intrum is authorised and regulated by local financial authorities in all the countries we operate. We follow local and EU codes of conduct and regulations.
If you have any questions or need to know more about your case, please contact us and we will help you.
I would like to pay
Normally we will issue you with a pre-printed invoice as part of the reminder letter, however, there are a number of options open to you in terms of payment methods. More details are contained on the back of the letter. One of our customer advisers will also be able to advise you further if you choose to contact us
We have sent you a letter explaining that we are either collecting your debt on behalf of one of our clients or on behalf of ourselves. This letter shows the amount we believe is owed. If you have any questions about this, please contact one of our customer service representatives
Once we have processed your payment we will inform your creditor that you have paid. We will then transfer the money to your creditor and your file will be closed.
It’s a start! But you are still liable for the remaining amount and you will be sent reminders for this. Please contact us
I want to postpone due date
You can change the payment date either by logging into the portal or contacting us directly
I have an existing payment plan
To have full access to your payment plan, you can either log in or contact us
Log into your pages or contact us to change your payment plan
I have already paid
If you have already paid the debt then please contact us on the number stated on the letter. We will liaise with your creditor and arrange to have your file closed.
The invoice is incorrect
If you do not recognise the account we have written to you about please contact us and we will investigate.
If you do not recognise the amount please contact us and we will investigate.
I have a lot of debt
We will be able to help you set up a payment plan that works for you, concerning the cases you have with us. We can also direct you to external advisors and organisations that can be able to help you. Please get in touch with one of our advisors, and we can guide you in the right direction.
We have a specialist support team to help you. Please call us to talk to a member of the team or contact us another way.