European Consumer Payment Report 2020

Intrum’s annual European Consumer Payment Report details the financial impact of Covid-19 on households in 24 European countries. The year’s report surveyed over 24,000 consumers and shows the serious impact the pandemic has had on their finances.

Covid-19 pandemic: The impact on consumer finances

The second wave of the Covid-19 pandemic has forced further government lockdowns, and the pressure continues to increase for both companies and consumers across Europe.


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Some consumers hit harder by Covid

Those with lower incomes, unreliable employment or challenging family responsibilities have been disproportionately affected.

Staying afloat eating into savings

Some Europeans have had to borrow more and reduce their savings to cope with the pandemic.

Financial literacy now a priority

Economic uncertainty inspiring consumers to take control of their financial knowledge.

“Many customers are worried and need additional support to talk through their challenges.”

President & CEO, Intrum

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