International Credit Management

Intrum provides international debt collection services through its 24 European operations and network of 160 partners.

International Service Line

Intrum has a multi-lingual debt portfolio servicing operation (International Service Line ‘ISL’). Intrum is uniquely positioned to address international collections opportunities utilising:

  • Experience from Intrum’s footprint in 24 countries in Europe coupled with a partner network in 160 countries across the globe
  • Existing ISL contracts with multi-national companies serviced from the UK & Ireland
  • Strong ISL recruitment opportunities
  • Single point of contact operating model
  • Customer centric approach
  • Flexible and attractive commercial structures

A major challenge that global companies face today is gaining an overview of their business. Leveraging Intrum’s global credit management services to address the challenges clients are facing with their outstanding accounts, will allow clients to gain a global view of how their accounts receivables are performing and where the main challenges exist. This in turn will allow clients to proactively develop their credit management strategy.


A key advantage of Intrum’s worldwide debt collection offering is that it can grow in parallel with client needs and service more markets moving forward, as the need arises, without requiring any major changes. Then when the client is ready to commence with debt collection activities in additional countries, Intrum is already in situ. This flexibility is crucial for many multi-national corporations operating across many markets and a decisive reason for having chosen Intrum as their service provider.

Other International Collections Services available:

Business Process Outsourcing (BPO) based from Intrum's Dublin operation

Intrum would manage the whole credit journey that may include:

  • Customer welcome calls
  • Invoice reviews/payment setup
  • Chase accounts in arrears
  • Customer engagement & education of client portal
  • Manage direct debit process
  • Allocate payments
  • Manage Dunning process
  • Refunds
  • Email management
  • Closure of accounts
  • White Label Collections & Credit Servicing

Intrum would manage the collections journey in the clients brand:

  • Ring fenced team subject to volume of accounts
  • All customer engagement as the client
  • Intrum multi lingual team would seek to recover outstanding debts using letters/email/sms (consumer only)/calls from Ireland
  • Full client MI/reporting available

Contact us

Contact person

Phil Hickson

Head of Business Development

+44 (0) 7776 513 535