This is Intrum
We’re here for you every step of the way

This is Intrum

Supporting our customers. All the way.

Late payments happen. When they do, we are there for our customers, every step of the way. 

We understand that the reason for not being able to pay on time can be anything from a forgotten bill to life-changing events that can have major financial consequences. We are aware that people can find themselves in different degrees of debt and financial circumstances.

That's why we attach great importance to offering support in finding a sustainable solution, regardless of the cause.

Through an ethical approach, we respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and take back control.

Frequently asked questions

This is Intrum

Who is Intrum?

We are a debt purchase and collection company. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers. We also collect debts on behalf of other lenders and goods and service-providers.

When we buy your account, the money you owe on this account is owed to Intrum instead of the original lender. We want to work with you to help you clear your debts. We always take your financial circumstances into account and set up an affordable payment plan that allows you to repay your debts and get on with your life.

Please contact us to talk this through with one of our customer service representatives.

Why have I received a letter from Intrum?

This is because you probably have an unpaid bill and the company you owe money has asked Intrum to collect the debt owed.  The first thing to remember is not to panic. It is a logical step for a creditor to use a firm such as Intrum to collect overdue accounts. We want to solve the payment problem in an amicable way without the need for legal proceedings.

Where did Intrum get my details?

Your details are sent to us from your creditor in respect of your account.  They send contact details and further information concerning the payment of any debts owed. This information is kept in the strictest of confidence. You can read more about our privacy- and data protection policies here.

Who regulates Intrum?

Intrum is authorised and regulated by local financial authorities in all the countries we operate. We follow local and EU codes of conduct and regulations.

I would like to get in touch with you and ask more

If you have any questions or need to know more about your case, please contact us and we will help you.

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We’re here to help you

If you have any questions, contact us for support