What is Good Debt Collection Practice?
Good debt collection practice requires providers to adhere to the legal standards set by the markets in which they operate. At Intrum, we believe an ethical approach is the only right way to operate.
Beyond legislation – more than compliance
Compliance and ethical customer treatment are the cornerstones of Intrum’s collections approach. We invest significantly in technology, processes and people to ensure the best outcomes for customers and clients.
Ethical collections – caring for customers
As a global business, Intrum understands the impact our work has on people and society. For us, ethical collections practices are essential, helping our clients, their customers and our people thrive.
It is important to identify customers in vulnerable circumstances and ensure they receive the right treatment, reflective of their situation. At Intrum, we are aware that mental and physical health problems can affect customers in different ways.
Code of Conduct
Intrum’s Code of Conduct provides the framework that governs all employees and business practices involving Intrum and our subsidiaries.