B2B / Commercial Debt Collection Services

With insight into payment behaviour and a professional approach we can help you speed up late payments and collect unpaid invoices.

A successful business depends on predictable cash flow and strong customer relationships. When your customers fail to pay on time, Intrum can collect the debt, whilst protecting the customer relationship.

With a history leading back to 1898, Intrum is the undisputed market leading credit management company, with an unrivalled track record in managing and monitoring the payment processes of each individual customer.

Our solutions give us complete visibility of what your organisation is owed and the payment status, while our scoring techniques ensure we look after companies and individuals efficiently and effectively. You also have the security of knowing that Intrum can assist you if a legal debt collection is required.

Our tailor-made online tool IntrumWeb gives us complete visibility of what your organisation is owed and the payment status, while our scoring techniques ensure we look after companies and individuals efficiently and effectively. You also have the security of knowing that Intrum can assist you if a legal debt collection is required.

  • Best-in-class tracking processes and payment management tools
  • Global reach through Intrum's operations in 24 countries and a partner network spanning 160 countries
  • Protecting your customer relationships and respecting their integrity

Pre-Legal B2B / Commercial Collections Services

Our pre-legal B2B Commercial collection services vary and are directly tailored to reflect our clients own treatment strategies in order to achieve maximum performance. Our engagement strategy typically involves the following:

  • Pre-legal collection letters including LBA
  • Account assessments
  • Investigation calls
  • Email connection campaigns
  • Dialler activity
  • Customer payment portal
  • MI/reporting suite available

Legal B2B / Commercial Collections Services

In some cases, the only way to recover monies owed to you is by issuing legal action. Our highly experienced legal team also offer full defence management services ensuring that all cases are managed to conclusion.

White Label Collections Services

Our services can be white labelled should the client wish Intrum to engage with their customer in their brand name. This is subject to a minimum number of accounts placed per month and scope of works supplied by the client.

Field Services

As an alternative option to legal collections our re-connection/field services allows us to engage with the customer face to face to truly understand their situation.

Accounts Receivable Management

If you prefer to send out your invoices yourself we can offer a tailored ledger service. Simply use our payment details on your invoice and we will take care of the rest. The service is fully transparent and we report the process in real time online, via our customized online tool IntrumWeb or through file integration:

  • Accounts Receivables Management saves you time and money
  • Cuts the number of outstanding days
  • Real-time and user-friendly reporting via tailor-made online tool
  • We take care of the ledger, allowing you to look after your business


Our Accounts Receivables management is ideal for small businesses and multinational companies, alike. It increases flexibility, lowers costs and improves your cash flow.

Contact us






Contact person

Phil Hickson

Head of Business Development

+44 (0) 7776 513 535

phil.hickson@intrum.com