Consumer Debt Collection Services

Treating customers sympathetically and fairly is an integral aspect of our business whilst protecting our clients brand and reputation.

We focus on collecting your debt, so you can focus on growth.

We believe that whether you’re a big company working with telecoms, financial services or utilities or a small one-man company you should be concentrating on what you do best, not on getting paid. By managing late payments strictly, diligently and fairly, Intrum helps you get paid faster and bring down outstanding credit. That leaves you to focus on what you do best – growing your business.

A robust understanding of client challenges and key drivers for change, permits the effective design of a financially and operationally suitable solution.

Business sectors serviced by Intrum:

  • Banking
  • Finance
  • Motor finance
  • Retail
  • Utility
  • Telecoms
  • Public sector

Intrum Branded Collections

Our consumer collection services vary and are directly tailored to reflect our clients own treatment strategies in order to achieve maximum performance. Our engagement strategy typically involves the following:

  • Consumer collection letters
  • Blended Dialler activity
  • Email connection campaigns
  • SMS activity
  • Customer online payment portal
  • Chatbot
  • MI/reporting suite available

White Label Collections

Our services can be white labelled should the client wish Intrum to engage with their customer in their brand name. This is subject to a minimum number of accounts placed per month and scope of works supplied by the client.

In some cases, the only way to recover monies owed to you is by issuing legal action. Our highly experienced legal team also offer full defence management services ensuring that all cases are managed to conclusion.

Field Services

As an alternative option to legal collections our re-connection/field services allows us to engage with the customer face to face to truly understand their situation.


Contact us

Contact person

Phil Hickson

Head of Business Development

+44 (0) 7776 513 535