Multinational collections – the industry challenges

Businesses don’t need to juggle multiple contracts and agreements when collecting money on a multinational basis. Intrum’s multinational collections operation based in Dublin (IR), services clients when they operate in multiple locations around Europe. 

Intrum has the experience, local knowledge and size needed to be effective and compliant in all locations. With a standardised central set-up and case handling in local markets, we make sure we’re on top of local trends and legislation, while offering the scale and efficiency of a European partnership.

Streamlining your credit management process means you can be more flexible. Our uniform working method contributes to increased efficiency, transparency and predictability. 

What are the advantages?

Market knowledge and insight

We invest heavily in the tools and training needed to collect debt effectively and sensitively. Our market knowledge includes unique scorecards and applied analytics. Together with tailored activities in the locations you operate in, we use this insight and expertise to improve cash flow, increase working capital and reduce credit losses.

Centralized collection service

Our centralized collection service gives you a streamlined overview of your credit management. You’ll gain an international view of how your accounts receivables are performing and where the main challenges exist.

Flexibility

A key advantage of the Intrum Hub's debt collection service is that it can grow in parallel with your business’s needs and effortlessly service more markets as you grow and expand to additional regions. You can scale up without requiring any major changes.

Customer care

We collect debts ethically and fairly, working with individuals and businesses to arrange payment plans and ensuring high standards across all jurisdictions. Our service offers digital multilingual reminders and collections, using local country teams to collect in accordance with local legislation. We know your brand, reputation and customers are important to you. You can rest assured that your customers are in safe hands.

With Intrum's hub service you will gain access to:

• One debt collection partner for the whole European landscape;
• One IT set-up, including an overview of all management information and reporting;
• One point of contact through a dedicated international key account manager;
• One way of working, leveraging local adaptations and using Intrum country teams where required;
• A customer-centric approach and the highest ethical debt collection standards;
• One agreement covering all collections needs.

As well as our continuous focus on delivering results, Intrum will make sure that the partnership evolves and develops through KPIs and monitoring. This means you can proactively develop your credit management strategy.

For more information on how we can help…